Terms of Service

Last updated: October 1, 2026

These Terms of Service ("Terms") govern your use of the websites, client portal, remote support, and managed services provided by IT Envy Technology Solutions LLC ("IT Envy," "we," "us").

1. Services

IT Envy provides managed IT and IT support, cybersecurity, Microsoft 365 and cloud services, network, phone, and infrastructure services, and managed websites. The specific scope, pricing, and any service levels for your business are defined in your service agreement or quote. Where these Terms and your service agreement differ, your service agreement controls.

2. Fees and Billing

Fees are set out in your service agreement or quote. Managed IT plans are billed monthly and are month-to-month unless your agreement says otherwise. Projects, onsite work, and hardware are quoted separately. Third-party licenses we resell or manage for you, such as Microsoft 365, are billed as listed on your invoice.

3. Account Access

Access to the client portal is provided to the contacts you authorize at a client business. You are responsible for keeping sign-in credentials secure and for telling us when someone should lose access. Internal management tools are restricted to authorized IT Envy personnel.

4. Remote Support

When you request remote support, a technician can connect to your computer only after you approve the session, and you can end the session at any time. Only approve sessions you requested from IT Envy.

5. Acceptable Use

You agree not to access unauthorized systems, interfere with our services, use our services for unlawful purposes, or transmit malware through our systems.

6. Third-Party Products

Some services rely on third-party software and services, listed on our sub-processors page. Licensed third-party products, such as Microsoft 365, are also subject to their vendors' terms.

7. Intellectual Property

Except for content you provide to us, the content, software, and materials on our websites and applications are the property of IT Envy Technology Solutions LLC.

8. Service Level and Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Specific SLAs are defined in individual client service agreements.

9. Data and Security

Our data practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT ENVY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Governing Law

These Terms are governed by the laws of the State of Nevada. Any disputes shall be resolved in the courts of Washoe County, Nevada.

12. Envy Forge Apps

Apps from Envy Forge, our app studio, such as ShotOps, have their own terms and privacy policies on their websites; for ShotOps, see shotops.app/terms.

13. Changes to These Terms

We may update these Terms. Material changes are noted by updating the "Last updated" date above.

14. Contact Us