FAQ
Straight answers to fair questions.
Common questions about how we work, what it costs, and how we support Reno and Northern Nevada businesses. Don't see yours? Just ask.
- Locally owned in Reno
- Month-to-month, no long-term contracts
- A real person answers
Working with us
What are managed IT services?
We proactively monitor, maintain, and support your whole technology environment (computers, servers, network, email, and security) for a predictable monthly price. Instead of waiting for things to break, we prevent problems with 24/7 monitoring, automated patching, endpoint detection, and regular maintenance. Think of it as a full IT department without the overhead of hiring one.
How is IT Envy different from other IT companies in Reno?
We're not a national call center. We're two experienced IT professionals who built this company because local businesses deserve better. When you call, you talk to someone who knows your name, your environment, and your business. Meet the team.
Do you require a long-term contract?
No. Managed IT is month-to-month. We would rather earn the next month than lock you in.
What if I already have an IT person?
We work alongside internal IT staff all the time, supplementing them with monitoring, security, cloud management, or infrastructure projects. We call this co-managed IT.
How do I get started?
Call 775-460-2665, send us a message, or schedule a call. We start with a free assessment of your current environment, then put together a plan that fits.
Pricing
How much do your managed IT services cost?
Pricing is per user and per computer, fully itemized. New clients start on the On-Ramp at $35/user and $25/computer per month, and teams of up to 5 people and 5 computers can use the $250/month Small Business Starter. See pricing and the calculator.
Do you mark up Microsoft 365?
No. Microsoft 365 licensing is a separate line on the same bill at Microsoft's list price.
What does a one-off fix cost?
Break-fix work without a plan is $150/hour with a one-hour minimum, remote or onsite. Plan clients pay a flat $100/hour for onsite visits.
Services and support
What areas do you serve?
We're locally owned and based in Reno, serving businesses throughout Reno, Sparks, Carson City, Fernley, Dayton, and Northern Nevada. Remote support and cloud services like Microsoft 365 and Google Workspace work anywhere. See our service area.
What cybersecurity is included?
On the IT Envy Standard: 24/7 managed detection and response, DNS filtering, MFA and conditional access, email authentication, patching, and Microsoft 365 backup. Password management, phishing training, and full disaster recovery are available add-ons. More on cybersecurity.
Do you support both Microsoft 365 and Google Workspace?
Yes. We deploy, migrate, and manage either platform depending on what fits your business.
Can you help with network, phone, and office projects?
Yes. We design and build networks, business WiFi, cabling, firewalls, security cameras, door access, and ClearlyIP phone systems. Projects are always scoped and quoted up front. More on networks and phones.
Do you build websites?
Yes. We build fast, secure websites and manage them like the rest of your IT: hosting, monitoring, security, and updates. More on managed websites.
How do I get remote support?
Go to our remote support page and request help. You chat with a technician on your support page, and when it is time to connect, they send a link. Your technician can access your computer only after you approve the connection, and you can end it at any time.
Still have questions?
We're happy to chat. No sales pressure, just honest answers.
Or call 775-460-2665