Managed IT & IT support
Your IT department, without the hire.
We run the day-to-day of your technology: the help desk your team calls, the monitoring that catches problems first, and the security, updates, and vendors in between. Locally owned in Reno, and month-to-month.
- Locally owned in Reno
- Month-to-month, no long-term contracts
- A real person answers
Every managed plan includes
- Unlimited remote help desk
- 24/7 monitoring and patching
- Endpoint protection on every device
- Onboarding and offboarding
- Vendor management
- Your own client portal
Onsite visits are a flat $100/hour, no trip charges in our service area.
The approach
IT that works like part of your team.
Most small businesses run IT the hard way: whoever is most technical fixes things between their real work, and everything else waits until it breaks. We replace that with a team that already knows your systems, watches them around the clock, and answers when your people need help.
Every issue gets a ticket and gets tracked, so nothing slips. But it starts with a conversation with someone who knows your name and your network, not a form wall or a call center.
Already have an IT person? We work alongside internal staff all the time, taking on the monitoring, security, and projects they don't have hours for. That is co-managed IT.
What's included
What we take off your plate.
Unlimited remote help desk
Call, email, or start a remote session. A technician who knows your setup picks it up, and plan clients come first in the queue.
Onsite when you need hands
Hardware failures, new desks, office moves. A flat $100/hour for plan clients, with no trip charges in our service area.
24/7 monitoring and patching
Every managed computer is watched around the clock. Updates to Windows, macOS, and common apps are applied and verified for you.
Security on every device
Endpoint protection on every managed computer from day one, and 24/7 managed detection and response once you are on the Standard, so a threat gets contained even at 2 a.m.
People, accounts, and devices
New hires get accounts, email, and a ready computer on day one, and departing employees are locked out cleanly.
Microsoft 365 or Google Workspace
Mailboxes, licenses, sharing, and security settings administered for you. The Standard is built on Microsoft 365 Business Premium; we support Google Workspace too.
Vendor management
Internet providers, line-of-business software, printers, phones. We make the calls so you have one number for anything IT.
Business app support
Setup and troubleshooting for the software your team relies on every day, from accounting to scheduling.
Your client portal
See your tickets, requests, people, devices, and invoices in one place at portal.itenvy.com.
How it works
How we get you there.
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Free assessment
We look at what you have today, what is at risk, and what is costing you time. No obligation.
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The On-Ramp
Support and monitoring start right away while we learn your setup and build your game plan.
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Standardize
We roll out the IT Envy Standard step by step, each change scheduled with you. Your rate moves only when the work is live.
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Run it
From then on we monitor, patch, support, and plan ahead with you, and you hear from us before you hear about a problem.
In their corner
Trusted to run IT for Northern Nevada businesses.
Dickson Commercial Group
One of Northern Nevada's leading commercial real estate firms. We run their whole IT department:
support, Microsoft 365, security, and the network.
Read the case study → Straight answers
Common questions.
Is there a long-term contract?
What does it cost?
We already have an IT person. Can you work with them?
Can you just fix one thing without a plan?
How do I get help when something breaks?
Keep exploring
Related services.
Cybersecurity
Real protection, never fear-selling.
24/7 managed detection and response, DNS filtering, MFA, email authentication, and backup, turned on as part of the plan.
Microsoft 365 & Cloud
Your tools, set up right and kept that way.
Microsoft 365 or Google Workspace migrations, security hardening, Teams and SharePoint, licensing, and cloud servers.
Ready for IT that just works?
Tell us what is going on and you will talk to someone local who knows their stuff.
Or call 775-460-2665