Frequently Asked Questions
Common questions about our managed IT services, cybersecurity, and how we support Reno and Northern Nevada businesses.
What is managed IT services?
Managed IT services means we proactively monitor, maintain, and support your entire technology environment — desktops, laptops, servers, networks, email, and security — for a predictable monthly fee. Instead of waiting for things to break, we prevent problems before they happen with 24/7 monitoring, automated patching, endpoint detection, and regular maintenance. Think of it as having a full IT department without the overhead of hiring in-house.
What areas do you serve?
We're locally owned and based in Reno, Nevada. We serve small and medium businesses throughout Reno, Sparks, Carson City, and the greater Northern Nevada region. For remote support and cloud-managed services like Microsoft 365 and Google Workspace administration, we can support clients anywhere.
How is IT Envy different from other IT companies in Reno?
We're not a national call center — we're two experienced IT professionals who built this company because we believe local businesses deserve better. When you call us, you talk to someone who knows your name, your environment, and your business. We combine decades of hands-on experience across managed services, cybersecurity, infrastructure, and cloud platforms with a personal approach that treats every client like a partner.
Do you support both Microsoft 365 and Google Workspace?
Yes. We're experienced with both platforms and can deploy, migrate, and manage either one depending on what fits your business best. For Microsoft 365, we handle Exchange, Teams, Entra ID, Defender, Intune, and CSP licensing. For Google Workspace, we manage Gmail, Drive, Meet, and admin console configuration. We can also help you evaluate which platform is the right fit.
What cybersecurity services do you offer?
We provide layered security that includes endpoint detection and response (EDR), 24/7 managed detection and response (MDR) through Blackpoint Cyber, DNS-level web filtering via DNSFilter, email authentication and anti-spoofing with EasyDMARC, multi-factor authentication enforcement, and security awareness training. Every managed client gets a security baseline — not just antivirus.
How much do your managed IT services cost?
Pricing depends on the number of users, devices, and the level of service your business needs. We offer straightforward per-user or per-device monthly plans with no hidden fees. Contact us for a free consultation and we'll put together a custom quote based on your environment.
Can you help with network and infrastructure projects?
Absolutely. We design and implement network infrastructure including structured cabling, Wi-Fi deployments, firewall configuration, security camera systems, and door access control. Whether you're building out a new office or upgrading an existing setup, we handle the design, procurement, installation, and ongoing management.
What if I already have an IT person but need extra help?
We work alongside internal IT staff all the time. We can supplement your existing team with specialized skills like cybersecurity, cloud management, or infrastructure projects — or provide backup coverage so your IT person isn't on call 24/7. We call this co-managed IT, and it's a flexible way to get enterprise-level support without replacing anyone.
How do I get remote support?
Visit our remote support page and click the connect button. You'll download a small, secure tool that lets our technician connect to your computer for troubleshooting. Sessions are encrypted end-to-end and you're always in control. No appointment needed — just reach out when you need help.
How do I get started?
Give us a call at 775-460-2665 or fill out our contact form. We'll schedule a free consultation to understand your current environment, identify any gaps or risks, and put together a plan that fits your business and budget. There's no pressure and no obligation.
Still have questions?
We're happy to chat. Reach out anytime — no sales pressure, just honest answers.