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Privacy Policy

Last updated: March 4, 2026

IT Envy Technology Solutions LLC ("IT Envy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.itenvy.com, use our client portal, or engage with our managed IT services.

1. Information We Collect

Information You Provide

  • Contact information: Name, email address, phone number, and company name when you submit our contact form or request services.
  • Account information: Email address and authentication credentials when you access our client portal or admin dashboard.
  • Support requests: Issue descriptions, screenshots, and diagnostic data submitted through our support application.
  • Project and proposal data: Information you provide through our client portal including project details, budget information, and comments.

Information Collected Automatically

  • Usage data: Pages visited, time spent on pages, referral sources, and navigation patterns.
  • Device information: Browser type, operating system, device type, and screen resolution.
  • Network information: IP address and approximate geographic location (country level).
  • Diagnostic data: When using our support application, device health metrics, installed software information, and system configuration data necessary for IT support.

Information from Third Parties

  • Microsoft 365: For clients using our managed M365 services, we access tenant data including user accounts, security scores, MFA status, and license information through authorized Microsoft Graph API and CIPP integrations.
  • RMM tools: Device management data from our remote monitoring and management platform for enrolled devices.

2. How We Use Your Information

  • Provide, maintain, and improve our managed IT services
  • Respond to your inquiries and support requests
  • Monitor and secure your IT infrastructure as part of our managed services
  • Manage your client portal account and project tracking
  • Analyze website usage to improve our online experience
  • Send service-related communications (not marketing)
  • Detect, prevent, and address security threats and technical issues
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Third-party vendors who assist in delivering our services (e.g., Microsoft, security vendors, RMM platforms) under contractual obligations to protect your data.
  • Business partners: Technology partners listed on our website, only as necessary to deliver contracted services.
  • Legal requirements: When required by law, regulation, or legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected parties.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission (TLS/HTTPS) for all web communications
  • Encrypted database storage for sensitive information
  • Role-based access controls for our admin and client portal systems
  • Multi-factor authentication for administrative access
  • Regular security assessments and monitoring
  • Secure authentication via magic links and time-limited codes for the client portal

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

  • Website analytics: Visitor data is retained for up to 90 days.
  • Account data: Retained for the duration of your service agreement plus any legally required retention period.
  • Support data: Retained for the duration of our service relationship.
  • M365 data: Security and compliance data synced from Microsoft is refreshed regularly and historical records are retained for up to 90 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data processing activities
  • Receive a copy of your data in a portable format

To exercise any of these rights, contact us at Support@itenvy.com.

7. Cookies and Tracking

Our website uses essential cookies for authentication and session management. We use a lightweight analytics system to understand how visitors interact with our site. We collect page visit data, referral sources, and basic device information. We do not use third-party advertising trackers.

We also use Vercel Analytics and Speed Insights for aggregate performance monitoring. These tools collect anonymized usage metrics and do not track individual users across sites.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., partner sites, remote support tools). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us for prompt removal.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be noted by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: